Shipping & returns

Delivered with care,easy to return

From dispatch and tracking to our full returns process — everything you need to know, in one place.

Shipping Policy

Shipping Policy

  • We offer fast, tracked shipping options across the United Kingdom. All delivery estimates below are given in working days (Monday to Friday, excluding UK bank holidays).
  • Shipping Option Delivery Estimate Cost
  • Standard Delivery (Royal Mail Tracked 48) 2–3 working days £4.99 (FREE on orders over £30)
  • • Free Shipping: Standard delivery is automatically applied free of charge at checkout for all UK orders totalling £30.00 or more (after any discounts are applied).
  • • Tracking: All shipping methods include end-to-end tracking. Once your order dispatches, you will receive an automated email notification containing your carrier tracking number.
  • • Dispatch Schedule: We dispatch orders Monday to Friday (excluding UK Bank Holidays).
  • • Same-Day Cut-off Time: Orders placed before 2:00 PM (GMT) Monday to Friday will be processed and dispatched the same day.
  • • Late & Weekend Orders: Orders placed after 2:00 PM GMT, or on weekends and bank holidays, will be dispatched on the next working day.
  • We ship to all postcodes across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, and BFPO addresses.
  • • Highlands, Islands & Northern Ireland: To ensure reliable delivery without unexpected delays, orders to offshore, highland, or remote regions (including PO Boxes and BFPO addresses) are automatically fulfilled via Royal Mail Tracked, as courier restrictions apply to these postcodes.
  • • Safe Place Delivery: Royal Mail allows delivery preferences (such as leaving your package in a designated safe place or with a neighbour). You can manage these preferences directly through the courier’s mobile app using your tracking link once your order is dispatched.
  • Because our warehouse system automatically processes orders shortly after they are placed to meet our 2:00 PM same-day dispatch commitment, the window to modify an order is very short.
  • If you need to change your delivery address or cancel an order, please email us immediately at hello@thestoryforyou.com. While we cannot guarantee changes can be made before dispatch once processing has begun, we will do our best to accommodate your request.
  • • Delivery Delays: While standard delivery typically takes 2–3 working days, delivery times to remote locations may occasionally take slightly longer due to regional carrier constraints.
  • • Damaged Items: Every journal undergoes a quality check before dispatch. If your package arrives damaged during transit, please contact us within 48 hours of receipt at hello@thestoryforyou.com with photos of the damaged item and packaging so we can arrange a replacement.
  • • Missing Parcels: If your tracking link shows your order as delivered but you have not received it, or if there has been no tracking movement for 7 working days, please reach out to our team so we can investigate and resolve the issue for you.
  • Nothing in this policy affects your statutory rights. The 48-hour timeframe above is there to help us resolve transit damage as quickly as possible — it is not a deadline for exercising your rights. Under the Consumer Rights Act 2015, you have up to 30 days from delivery to reject damaged or faulty goods for a full refund, and further rights to a repair, replacement, or refund beyond that. See our Return & Refund Policy for the full process.

Return & Refund Policy

Return & Refund Policy

  • Under UK law and our store policy, you have 14 calendar days from the day your order is delivered to let us know if you wish to cancel or return your item.
  • • Step 1 — Let us know: Email us within 14 days of receiving your order at hello@thestoryforyou.com with your order number and intention to return.
  • • Step 2 — Send it back: Once you have notified us, you have an additional 14 calendar days to dispatch the item back to our UK fulfilment centre
  • Eligibility Criteria
  • To be eligible for a full refund on a change-of-mind return:
  • • The journal must be unwritten in. You’re welcome to open the packaging and look through it to help you decide — that won’t affect your refund. However, because a journal can’t be resold once someone has started writing in it, we may need to deduct an amount reflecting that loss of value if it’s returned partially or fully written in, in line with the Consumer Contracts Regulations 2013.
  • • It must be returned in its original packaging and packed with care to ensure it arrives back to us undamaged.
  • Return Postage Costs
  • • For change-of-mind returns, the customer is responsible for paying return shipping costs.
  • • We strongly recommend using a tracked postal service, as we cannot process a refund for items lost or damaged in transit back to us.
  • Once we receive your return and verify its condition, we will issue a full refund for the returned journal(s), back to your original payment method.
  • • Outbound Shipping: If you return your entire order within the statutory 14-day cancellation window, we will also refund standard outward delivery costs (if applicable).
  • • Processing Time: Refunds are issued within 14 calendar days of us receiving your returned item — in practice, this is usually much sooner, typically within 5–10 business days
  • We take great pride in the quality of our journals. If your order arrives damaged, defective, or with a printing error, please let us know right away so we can make it right.
  • • Email us at hello@thestoryforyou.com within 30 days of delivery with a short description and photo of the issue. (Already flagged transit damage within 48 hours per our Shipping Policy? No need to do this again — we’ll already be on it.)
  • • If confirmed faulty, we will gladly offer you a free replacement or a full refund.
  • • We will cover any return postage fees incurred for faulty or damaged goods.
  • 1. Email Us: Send your return request to hello@thestoryforyou.com with your order reference number.
  • 2. Receive Instructions: We will reply with our UK fulfilment centre’s return address and full instructions.
  • 3. Package & Post: Carefully pack the item in its original packaging and send it back using a tracked service.
  • If you have any questions about our Return Policy or need assistance with an ongoing order, please reach out to us:
  • • Email: hello@thestoryforyou.com
  • • Response Time: We aim to reply to all inquiries within 24–48 business hours.

  • Beautifully Presented

    Every journal arrives ready to gift — no wrapping needed. Add a luxury slipcase for a truly breathtaking presentation.

  • Deeply Personal

    Unlike any other gift, this one grows more precious with every page filled. It becomes a piece of your loved one — in their own handwriting, in their own voice.

  • A Legacy for Generations

    Printed on archive-quality 120gsm paper, this journal is built to last. The stories written inside will outlive us all.

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