Terms of service

Last updated: 1 May 2026

Please read these terms and conditions carefully before ordering from thestoryforyou.com. By placing an order, you agree to be bound by these terms.

1. Who We Are

This website is operated by Mic Brands Ltd, trading as The Story For You, a company registered in England and Wales under company number 17213531, with our registered office at 3 Carrview Avenue, Doncaster, DN4 8AY.

You can contact us at hello@thestoryforyou.com.

2. Eligibility to Order

To place an order with us, you must:

  • Be at least 18 years old, and

  • Be legally capable of entering into a binding contract

Our products are designed to be given to or enjoyed by people of any age as a gift — this age requirement relates only to who may place an order and enter into a contract with us, not to who the product is suitable for.

3. Our Products

We sell guided memory journals under the following editions: Mum, Dad, Grandma, and Grandad, available individually or as part of our Complete Family Set and other multi-journal bundles. We take care to ensure product descriptions and images are accurate, but slight variations in colour or finish may occur due to photography and screen display.

4. Placing an Order and Our Contract With You

When you place an order, you will receive an order confirmation email. This confirms we have received your order but does not mean we have accepted it. A binding contract is formed when we send you a dispatch confirmation email confirming your order has been sent.

We reserve the right to refuse or cancel an order at our discretion — for example, in the event of a pricing error, stock unavailability, or suspected fraud — in which case we will notify you and issue a full refund.

5. Price and Payment

All prices are displayed in GBP (£) and are inclusive of all applicable taxes at the time of order. We are not currently VAT-registered; if this changes in future, prices displayed at that time will reflect any applicable VAT.

Payment is taken securely at the point of order via Shopify Payments, which supports major debit and credit cards, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, and Klarna. We do not store your full payment card details.

6. Delivery

We currently deliver within the United Kingdom only. Orders are dispatched from our UK fulfilment centre, operated by Cloud9 Fulfilment Ltd, and delivered via Royal Mail. Estimated delivery timeframes are shown on our website and at checkout; these are estimates and not guaranteed delivery dates.

Risk in the products passes to you when they are delivered to you or to a person you have nominated to receive them. Ownership of the products passes to you once we have received payment in full.

7. Your Right to Cancel and Return

You have the right to cancel your order and return your item(s) within 14 days of delivery, in accordance with the Consumer Contracts Regulations 2013. Full details of eligibility, process, and refund timelines are set out in our Return & Refund Policy.

8. Faulty or Misdescribed Goods

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. If a product you receive is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund. Please see our Return & Refund Policy for how to report an issue, or contact us at hello@thestoryforyou.com.

9. Intellectual Property

All content on this website — including text, product designs, journal prompts, images, and branding — is owned by or licensed to Mic Brands Ltd and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

10. Our Liability

We provide our products and website with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law.

Subject to the above, our liability for any loss arising from your use of our website or products is limited to the amount you paid for the relevant order, and we are not liable for indirect or consequential losses.

11. Events Outside Our Control

We will not be liable for any delay or failure to perform our obligations if this is caused by events outside our reasonable control, including but not limited to industrial action, adverse weather, courier delays, or other circumstances beyond our control.

12. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your order will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home country.

13. Complaints

If you have a complaint, please contact us in the first instance at hello@thestoryforyou.com. We aim to respond within 1–2 business days and to resolve all complaints promptly and fairly.

14. Changes to These Terms

We may update these terms from time to time to reflect changes in our business practices or legal requirements. The version in force at the time you place an order will apply to that order.

15. Contact Us

Mic Brands Ltd (trading as The Story For You) 3 Carrview Avenue, Doncaster, DN4 8AY Email: hello@thestoryforyou.com