Shipping Policy

At The Story For You, we carefully handle and pack every order to ensure your journals arrive in perfect condition. All orders are fulfilled and dispatched from our UK fulfilment centre.

1. Shipping Rates & Delivery Estimates

We offer fast, tracked shipping options across the United Kingdom. All delivery estimates below are given in working days (Monday to Friday, excluding UK bank holidays).

Shipping Option	Delivery Estimate	Cost
Standard Delivery (Royal Mail Tracked 48)	2–3 working days	£4.99 (FREE on orders over £30)

• Free Shipping: Standard delivery is automatically applied free of charge at checkout for all UK orders totalling £30.00 or more (after any discounts are applied).

• Tracking: All shipping methods include end-to-end tracking. Once your order dispatches, you will receive an automated email notification containing your carrier tracking number.

2. Order Processing & Dispatch Cut-off Times

• Dispatch Schedule: We dispatch orders Monday to Friday (excluding UK Bank Holidays).

• Same-Day Cut-off Time: Orders placed before 2:00 PM (GMT) Monday to Friday will be processed and dispatched the same day.

• Late & Weekend Orders: Orders placed after 2:00 PM GMT, or on weekends and bank holidays, will be dispatched on the next working day.

3. Shipping Coverage & Address Restrictions

We ship to all postcodes across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, and BFPO addresses.

• Highlands, Islands & Northern Ireland: To ensure reliable delivery without unexpected delays, orders to offshore, highland, or remote regions (including PO Boxes and BFPO addresses) are automatically fulfilled via Royal Mail Tracked, as courier restrictions apply to these postcodes.

• Safe Place Delivery: Royal Mail allows delivery preferences (such as leaving your package in a designated safe place or with a neighbour). You can manage these preferences directly through the courier’s mobile app using your tracking link once your order is dispatched.

4. Order Changes & Address Modifications

Because our warehouse system automatically processes orders shortly after they are placed to meet our 2:00 PM same-day dispatch commitment, the window to modify an order is very short.

If you need to change your delivery address or cancel an order, please email us immediately at hello@thestoryforyou.com. While we cannot guarantee changes can be made before dispatch once processing has begun, we will do our best to accommodate your request.

5. Delays, Damaged, or Lost Packages

• Delivery Delays: While standard delivery typically takes 2–3 working days, delivery times to remote locations may occasionally take slightly longer due to regional carrier constraints.

• Damaged Items: Every journal undergoes a quality check before dispatch. If your package arrives damaged during transit, please contact us within 48 hours of receipt at hello@thestoryforyou.com with photos of the damaged item and packaging so we can arrange a replacement.

• Missing Parcels: If your tracking link shows your order as delivered but you have not received it, or if there has been no tracking movement for 7 working days, please reach out to our team so we can investigate and resolve the issue for you.

6. Your Statutory Rights

Nothing in this policy affects your statutory rights. The 48-hour timeframe above is there to help us resolve transit damage as quickly as possible — it is not a deadline for exercising your rights. Under the Consumer Rights Act 2015, you have up to 30 days from delivery to reject damaged or faulty goods for a full refund, and further rights to a repair, replacement, or refund beyond that. See our Return & Refund Policy for the full process.